Rubbish Clearance Putney Privacy Policy

This Privacy Policy explains how Rubbish Clearance Putney collects, uses, stores, and protects personal data belonging to our customers. It applies to all Rubbish Clearance Putney customers within our service area, including individuals and businesses who contact us, request a quote, book a collection, or otherwise use our services.

We are committed to complying with the UK General Data Protection Regulation and related data protection laws. This Privacy Policy is intended to provide clear and transparent information about your rights and our responsibilities.

Who We Are

Rubbish Clearance Putney is a waste removal and rubbish clearance service provider operating in the Putney area and surrounding locations. For the purposes of data protection law, Rubbish Clearance Putney is the controller of the personal data we collect and process about you in connection with our services.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Contact details, such as your name, address, service location address, telephone number, and email address.
Service information, such as details of the items to be collected, access instructions, property type, and any notes you provide about the job.
Booking and transaction details, such as booking dates and times, service history, invoices, payment amounts, and payment status. We do not store full payment card details; where card payments are taken, they are processed securely by our payment processor.
Communication data, such as emails, call notes, messages, and any feedback or complaints you send to us.
Technical and usage data, such as your IP address, device type, and basic browsing data where this is necessary for the operation and security of our website.

How We Collect Your Data

We collect personal data from you directly when you:

Contact us by phone, email, online form, or messaging service.
Request a quote or book a rubbish clearance service.
Make a payment for services we provide.
Provide feedback, leave a review, or make a complaint.
Interact with our website, including by submitting contact forms.

We may also receive personal data from third parties, such as online advertising or directory services where you have made an enquiry that is passed on to us, or from payment processors confirming that a payment has been successfully completed.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the circumstances, this will be:

Performance of a contract: We use your data to provide our services, including arranging collections, issuing quotes, managing bookings, and processing payments.
Legitimate interests: We may process data for our legitimate business interests, such as improving our services, managing our customer relationships, ensuring site security, and maintaining accurate records, provided that these interests are not overridden by your rights.
Legal obligation: We may need to process and retain certain information to meet our legal obligations, such as accounting, taxation, and waste management record keeping.
Consent: In limited cases, we may rely on your consent, for example, where you specifically agree to receive certain types of marketing communications. When we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data to:

Provide and manage rubbish clearance services you have requested.
Respond to enquiries and provide quotes.
Confirm and manage bookings, including sending service updates.
Process payments and issue invoices or receipts.
Maintain our business records and accounts.
Handle feedback, queries, and complaints.
Improve the quality, safety, and efficiency of our services.
Meet legal and regulatory requirements related to waste disposal and financial reporting.

Sharing Your Data with Processors and Third Parties

We do not sell your personal data. We may share your data with trusted third parties, acting as processors, who help us deliver our services or run our business. These may include:

Payment processors who securely handle card and online payments.
IT and hosting providers who support our website, email, and data storage.
Customer management or booking system providers.
Accountants or professional advisers who help us meet our legal and financial obligations.
Waste transfer stations or disposal partners, where basic job details are required for lawful waste handling.

Where we use processors, they are only permitted to process your personal data on our instructions and must keep it secure. We may also share your data where required by law, regulation, or where necessary to protect our rights, property, or safety, or that of our customers or others.

Data Retention

We keep your personal data only for as long as it is needed for the purposes set out in this Privacy Policy, and in line with legal and regulatory requirements. This generally means:

Customer and service records are kept for as long as you remain a customer and for a reasonable period afterwards to handle queries or disputes.
Invoices, transaction records, and related data are typically retained for up to seven years to comply with tax and accounting obligations.
Enquiry and quote information that does not lead to a booking may be kept for a shorter period, usually up to two years, unless you request deletion sooner, provided we do not need to keep it for legal reasons.

When personal data is no longer required, we will delete it or anonymise it so that you can no longer be identified from it.

International Transfers

Where our service providers or systems store or process data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data, such as using providers in countries with adequate data protection laws or using standard contractual clauses or equivalent safeguards as required by data protection law.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, and limiting access to personal data to staff and processors who need it to carry out their duties. While we take reasonable steps to keep your data secure, no system can be completely secure, and you should take care when transmitting information to us.

Your Rights

As a customer of Rubbish Clearance Putney in our service area, you have a number of rights under data protection law. Subject to certain conditions and exemptions, these include:

The right to access your personal data and obtain a copy of the information we hold about you.
The right to rectification of inaccurate or incomplete personal data.
The right to erasure of your personal data, where there is no lawful reason for us to continue processing it.
The right to restrict processing of your data in certain circumstances.
The right to object to processing based on our legitimate interests, including for direct marketing.
The right to data portability, which allows you to receive certain data in a structured, commonly used format and transmit it to another controller where technically feasible.
The right to withdraw consent where we rely on your consent to process your data.

If you wish to exercise any of these rights, please contact us using the contact details provided on our website or in your service documentation. We may need to confirm your identity before responding to certain requests.

Children

Our services are not directed at children, and we do not knowingly collect personal data of children. If you believe that a child has provided personal data to us, please contact us so that we can delete the information where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply to all customers in our area from the date it is published. We encourage you to review this Policy periodically to stay informed about how we handle your personal data.

How to Contact Us or Make a Complaint

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to make a complaint, please contact Rubbish Clearance Putney using the contact details provided on our website or in your booking confirmation. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have handled your data, although we would welcome the opportunity to address your concerns first.