Rubbish Clearance Putney Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Putney provides rubbish clearance, junk removal and waste collection services. By making a booking, confirming a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "Company", "we", "us" and "our" refers to Rubbish Clearance Putney, the provider of rubbish clearance and waste collection services.

1.2 "Customer", "you" and "your" refers to the person or business requesting or paying for the services.

1.3 "Services" means rubbish clearance, waste collection, bulky waste removal, garden waste removal, and related services provided by the Company.

1.4 "Site" means the property, premises or location at which the Services are to be carried out.

1.5 "Waste" means the items, materials and rubbish to be collected and removed by the Company.

2. Scope of Services

2.1 The Company provides rubbish clearance and waste collection services for domestic, commercial and other clients, including removal of general household waste, office waste, garden waste, and certain bulky items, subject to these Terms and Conditions.

2.2 The specific Services to be provided will be agreed at the time of booking or quotation. Any services requested in addition to those agreed may incur an extra charge.

2.3 We reserve the right to refuse to collect or handle any items that are prohibited, unsafe, or not in accordance with applicable waste regulations, including but not limited to hazardous or specialist waste.

3. Booking Process

3.1 Bookings for rubbish clearance and waste collection can be made by telephone or by other communication methods made available by the Company from time to time.

3.2 When you request a booking, you must provide accurate and complete information about the nature, approximate volume and type of Waste, the Site access, and any relevant restrictions such as parking, loading times or building rules.

3.3 Any quotation provided before our arrival is based on the information you supply. If on arrival the Waste is materially different in type or volume, or access is more restricted than described, the quotation may be revised and you may be offered an updated price before work continues.

3.4 Bookings are subject to availability. We will use reasonable efforts to accommodate your requested date and time, but we do not guarantee specific time slots unless expressly confirmed in writing.

3.5 Your booking is confirmed only when we have acknowledged it and, where applicable, when any required deposit or prepayment has been received.

4. Access and Parking

4.1 You are responsible for providing safe, reasonable and lawful access to the Site so that our vehicles and operatives can carry out the Services.

4.2 You must ensure that suitable parking is available, or that you have obtained any necessary permits or permissions for our vehicles to park and load. Any parking charges, penalties or fines resulting from inadequate parking arrangements that are not due to our fault may be added to your invoice.

4.3 If our operatives are unable to access the Site or the Waste at the agreed time due to circumstances within your control, we may charge a wasted journey or cancellation fee, or we may reschedule the appointment at our discretion.

5. Customer Responsibilities

5.1 You must ensure that the Waste to be collected is clearly identified and separated from items not intended for removal.

5.2 You must confirm that you are the owner of the Waste or that you have full authority from the owner to arrange its removal and disposal. You will indemnify the Company against any claim by a third party alleging unauthorised removal.

5.3 You must not include in the Waste any items that are hazardous, toxic, explosive or otherwise prohibited for collection under applicable laws and regulations, unless we have expressly agreed in writing to handle such items and any additional charges have been accepted.

5.4 You must cooperate with our operatives on arrival, provide any necessary instructions or Site information, and ensure that children, pets and other persons are kept clear of the working area for health and safety reasons.

6. Waste Types and Prohibited Items

6.1 We can collect most general household and commercial Waste, including furniture, appliances, bagged rubbish, garden debris and non-hazardous construction offcuts, subject to space and weight limits.

6.2 We may not collect certain restricted waste streams such as asbestos, clinical waste, chemicals, solvents, oils, gas cylinders, explosives, pressurised containers, or electrical items that require specialist treatment, unless explicitly agreed in advance.

6.3 If our operatives discover prohibited items mixed in with the Waste, they may either refuse to take those items, adjust the price to reflect any additional handling or disposal requirements, or cancel the Service in whole or in part.

6.4 Any items left on the Site after the Service will remain your responsibility. We accept no liability for the condition or security of any such items.

7. Prices and Quotations

7.1 Prices are usually based on the volume of Waste removed, its type, weight, ease of access and the time required to complete the job.

7.2 Any quotation given before the Site visit is an estimate only and is subject to confirmation upon inspection of the Waste by our operatives.

7.3 Where possible, our operatives will confirm the final price before commencing work. If you do not accept the revised price, you may decline the Service, but a call-out or cancellation fee may be charged to cover our costs.

7.4 All prices are stated in pounds sterling and may be subject to applicable taxes. We reserve the right to change our rates at any time, but any confirmed quotation will be honoured for the date of that specific booking, unless the nature of the work has changed.

8. Payments

8.1 Payment is due on completion of the Service, unless otherwise agreed in writing. For some bookings, a deposit or prepayment may be required.

8.2 We accept payment by cash, debit or credit card, bank transfer, or other methods notified to you at the time of booking.

8.3 For business customers with approved credit facilities, payment terms will be as agreed separately. If no such terms are agreed, payment is due immediately upon completion.

8.4 If payment is not received when due, we reserve the right to charge interest on the overdue amount at the statutory rate permitted under UK law until payment is made, as well as reasonable costs incurred in recovering the debt.

9. Cancellations and Rescheduling

9.1 You may cancel or reschedule your booking by giving us reasonable notice before the agreed arrival time.

9.2 If you cancel with sufficient notice, any deposit paid may be refunded or applied to a future booking, at our discretion.

9.3 We reserve the right to charge a cancellation fee if you cancel or significantly amend your booking at short notice, or if our operatives attend the Site but are unable to carry out the work due to circumstances within your control.

9.4 We may need to cancel or reschedule a booking due to vehicle breakdown, staff sickness, severe weather, access issues outside our control or other operational reasons. In such cases, we will use reasonable efforts to notify you as soon as possible and arrange an alternative appointment. We will not be liable for any loss or costs arising from such cancellations, beyond refunding any payment you have already made for the affected Service.

10. Performance of Services

10.1 We will carry out the Services with reasonable care and skill and in a professional manner, taking appropriate steps to minimise disruption at the Site.

10.2 We do not undertake to clean or make good any areas from which Waste has been removed, beyond sweeping up loose debris directly related to the clearance. Decoration, repairs or remedial works are not included unless specifically agreed.

10.3 Time is not of the essence in relation to the performance of the Services. Any time estimates given are for guidance only.

11. Liability and Loss

11.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by law.

11.2 Subject to clause 11.1, we will not be liable for any indirect or consequential loss, loss of profits, loss of business, or loss of opportunity arising out of or in connection with the Services.

11.3 Our total liability to you for any loss or damage arising out of or in connection with the Services, whether in contract, tort including negligence or otherwise, will be limited to the total price paid or payable by you for the specific Service that gave rise to the claim.

11.4 You must notify us as soon as reasonably practicable if you believe that any damage has occurred to the Site or property as a result of our work. We may require evidence and an opportunity to inspect the alleged damage before any claim can be considered.

11.5 We will not be liable for damage or loss arising from pre-existing defects, structural weaknesses, poor installation, or deterioration of any part of the Site or items, or for incidents caused by inaccurate information provided by you.

12. Waste Disposal and Regulations

12.1 All Waste collected by us will be transported and disposed of in accordance with applicable UK waste laws and regulations, including the duty of care for controlled waste.

12.2 We aim to minimise the amount of rubbish sent to landfill by diverting suitable items for reuse, recycling or recovery where possible, subject to local facilities and commercial practicality.

12.3 On request, and where appropriate, we may provide confirmation of responsible disposal, such as a waste transfer note, for business customers or regulatory purposes.

12.4 You agree not to request or require us to dispose of Waste unlawfully, including fly-tipping, burning or any method that breaches environmental regulations.

13. Insurance

13.1 The Company maintains insurance cover appropriate to the nature of its rubbish clearance and waste collection activities, including public liability insurance, subject to the usual terms, conditions and exclusions of such policies.

13.2 Details of our current insurance cover are available upon request.

14. Complaints

14.1 If you are dissatisfied with any aspect of the Service, you should contact us promptly, providing full details of your concerns.

14.2 We will investigate any complaint in good faith and seek to resolve the matter with you, which may include re-attendance, a partial refund, or another appropriate remedy where justified.

15. Data Protection and Privacy

15.1 We will collect and process personal data such as your name, contact details, Site address and payment information only as necessary to provide the Services, manage our relationship with you, and comply with legal obligations.

15.2 We will take reasonable steps to safeguard your personal data and will not sell or mis-use it. We may share it with authorised third parties, such as payment processors or regulators, where required for the provision of the Services or by law.

16. Variations to Terms

16.1 We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that particular Service.

16.2 Any variation to these Terms and Conditions will only be binding if agreed in writing by an authorised representative of the Company.

17. Severability

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or confirmation provided to you, constitute the entire agreement between you and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.

19. Governing Law and Jurisdiction

19.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

19.2 You and the Company agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By booking a rubbish clearance or waste collection with Rubbish Clearance Putney, you acknowledge that you have read, understood and agree to these Terms and Conditions.